Introducing External Content Channels

The best learning programs include a diverse range of content from a variety of sources. And many L&D professionals look to learning experience platforms (LXPs) as a way to provide open content resources, personalized recommendations, and informal learning opportunities to their learners. From day one, Schoox was built as a mobile and social workplace learning platform that meets the requirements you would expect for a learning management system (LMS) as well as the learner-driven capabilities of an LXP.

To further enhance the embedded LXP functionality in Schoox, we’re now offering pre-populated External Content Channels complete with free videos from YouTube that can be used directly in courses and learning programs. With just a few clicks, admins or learning managers can opt to make these videos available to all or select groups of learners, in addition to our many other content solutions.

Q1, Q2, This One’s For You: Schedule and Deliver Reports Every Quarter

Reporting is one of the most useful features of Schoox. Reports eliminate the need to manually track training progress and provide all sorts of information that’s useful to L&D professionals, training managers, and other stakeholders. Admins and managers can select from hundreds of pre-built templates or build their own to include the data most relevant to the audience or question at hand. This could include assessment scores, attendance lists, skill levels, progress toward organizational goals and KPIs, compliance tracking, and more.

Different types of reports can be scheduled in advance to be delivered directly to the inbox of anyone who needs them. To make things even easier, we recently added a new option to have scheduled reports delivered on a quarterly basis. This automates one more workflow for L&D professionals, allowing them to focus on more strategic goals.

Now Playing On-Demand: Offer Academy Content for Purchase

Learning looks different at every organization. For some businesses, learners may not always be internal employees but contract workers, agents, or others who need access to specific training content from outside the organization. In such cases, businesses may opt to offer a library of individual courses available for purchase, similar to on-demand or “pay per view” entertainment.

We recently introduced the Academy Marketplace in Schoox, which allows learners to purchase access to individual courses developed in your academy. Courses available for purchase are displayed on a public listing page with a unique URL, so a Schoox login is not required to view it. That means with a link to the page, anyone from within or outside your organization can easily browse through the available on-demand course offerings. Once they know which course they’d like to purchase, they’ll be directed to create an account in Schoox, complete the transaction, and access the course.

The Academy Marketplace is an ideal way to offer supplemental learning opportunities to employees who are interested or provide secure access to customers, partners, or others who may not be directly employed by your business.

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New Content Library Options 

Secure and organized content delivery is essential to a dependable LMS, but it isn’t always so straightforward. Different groups of learners often require different types of content to work toward their goals. Businesses may also need to restrict access to classified information like formulas or competitive intelligence but ensure it’s readily available to the employees who need it.  

It’s easy to create robust libraries full of videos, documents, presentations, instructor-led courses, third-party content, and more in Schoox. What makes Schoox so unique is how well you can organize all that content and maintain granular control over who has access to different subsets of it. 

We recently added a new option to further categorize content library items. Admins and managers may now create and assign content to specific subcategories, creating a third layer of organization in the content library. Each item may now be classified as follows: 

• Section: Sales Training 
• Category: Improving Communication 
• Sub-Category: Written Communication Skills 

User permissions to access content are now configurable at the section, category, or sub-category level. In the example above, an entire regional sales team might have access to the “Improving Communication” category, but perhaps only a fraction of that team needs access to the subcategory, “Written Communication Skills.”

Here’s a look at how content library items appear in search once categorized. 

API Webhooks 

API calls are one way software platforms communicate and share data, and they’re critical to successful system integrations. Companies often need their LMS to “talk“ to other systems for it to be truly useful. For example, a restaurant experiencing high turnover might need its LMS to automatically assign courses to new employees when they’re added to an HRIS, or a manufacturing company may want to connect completed coursework and certifications with software that tracks compliance. 

Although they’re useful, API calls are asynchronous, which means they must happen frequently to keep data up to date. Webhooks, on the other hand, deliver information from one platform to another as it happens. 

Webhooks are now available to push data from Schoox to a third-party application (like a company website) in real-time. This can be useful to deliver pertinent or time-sensitive information in high-impact environments, or simply ensure everyone is on the same page. A company might want to use webhooks to refresh their internal employee website with newly available courses as soon as they’re added, or let employees know of changes in leaderboard status or other gamification features.  

Automated Rules Dashboard 

One of the biggest benefits of an LMS is the ability to automate course assignments, event enrollments, and other learning activities. For example, an automated rule might trigger a new course assignment once a learner has completed a prerequisite course or earned a particular certificate. This eliminates a major administrative hurdle for L&D professionals who would otherwise have to spend a good chunk of their time manually assigning and tracking enrollments for individual users. 

We created a new Automated Rules Dashboard where admins and managers will now see a quick view of all the automated rules they’ve assigned to different groups of learners. We also added new preconfigured automated rules options which can easily be activated by admins or managers for a more intuitive and seamless learner experience. 

Schoox is designed for how humans actually learn. We’re always enhancing our platform so organizations and their employees can get the most value from their knowledge bases to get more done. To see Schoox in action for yourself, check out this demo. 

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Clarity for Goals Management 

Many businesses utilize goals in Schoox to rally individuals or teams toward common objectives. Goals can be quantitative, such as sales targets or other numeric quotas; or more qualitative, like “increasing customer satisfaction.” 

Goals are often integral to an employee’s learning and development journey in Schoox, but they may be left abandoned for a number of reasons—like changes to job responsibilities, evolving business needs, or time constraints. We updated how goals are labeled and displayed for more clarity between different goal stages and a better overall user experience. Here’s a rundown of how goals will be labeled within Schoox at various levels of progress:

• Goals with 100% Progress Completed  → Now automatically marked “Completed” 
• Currently labeled “Archived” → Now show a “Completed” status
• Abandoned Goals → Can now be manually set to “Archived” 

Goals previously marked “100% Progress Completed” now are automatically marked as “Completed.”

We also added the ability to select “global settings” on goals to determine the default behavior for all goals, which can either be set for an individual as they move throughout the organization or be applied to all individuals within an organization or sub-unit which hold a particular job or role. This new option can be found in Advanced Settings. 

Higher Quality Feedback on Performance Reviews 

Companies often introduce a calibration stage in performance reviews as a checkpoint to ensure feedback is fair, free of bias, and constructive. Since companies may tie annual compensation increases and bonuses to performance reviews, this step serves as quality control to ensure equitable practices. 

We enhanced workflows in Schoox to allow organizations to implement this crucial step in their performance review processes. Implementing a calibration step enables senior-level management to review feedback and adjust scoring prior to delivering the feedback to an employee and completing the performance review process. 

Administrators may now also tailor the rating scale with behaviorally anchored ratings level descriptions associated with specific performance areas. This helps reviewers provide more consistent ratings that align to organizational expectations and avoid potential misinterpretations or bias of general descriptions. 

Admins and managers can customize ratings scales with behaviorally anchored descriptions.

Streamlined Reporting 

With Schoox Report Builder, customers can easily leverage one of our 110 pre-built reports or customize the fields to create custom reports and access critical information about courses or curricula, scores or training results, individual users, various groups of users, content, and more. With Schoox, L&D teams can easily customize user permissions, compare metrics across different groups, and segment data in a way that makes sense for specific business units. Reports can be recurring, scheduled in advance, or created on an ad-hoc basis.

This quarter, we consolidated scheduled reports and basic reporting functionality into Report Builder so that it’s the “one-stop-shop” reporting area of the Schoox platform. Here L&D professionals, admins, and managers will now find all currently scheduled and new reports, as well as options to run ad-hoc reports. We also improved the backend engine that powers reports, making the function more efficient overall, and introduced a number of smaller enhancements to improve flows and user experiences. 

A view of Report Builder in Schoox.

Microsoft Teams Integration for Live Sessions

Schoox is now integrated with Microsoft Teams. Admins and managers who conduct virtual events via Schoox via may now launch and track events through their Teams accounts. This allows for a better user experience and eliminates any learning curves for users who are familiar with the Microsoft Teams platform. 

Biometric Login on the Schoox Mobile App 

For an additional layer of security when accessing their Schoox account, users can now log into the Schoox mobile app using biometric authentication on any compatible iOS or Android devices. For example, a user might choose to use a fingerprint or face recognition scan rather than typing in their password to log into Schoox on their phones or other mobile devices. 

Schoox is designed for how humans actually learn. We’re always enhancing our platform so organizations and their  employees can get the most value from their knowledge bases to get more done. 

Discover how Schoox can meet your learning needs, schedule a demo!

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