Five Guys Burgers and Fries

Five Guys Burgers and Fries is a worldwide quick-service restaurant chain with 1,300 locations across North America, Europe, and the Middle East. Five Guys restaurants are 70 percent franchised.

THE CHALLENGE

UX and Reporting Woes

• The Learning Management System (LMS) we were using was very difficult to use and the product had not had significant improvements to the user experience over the years. There was a lack of product development.
• Lack of in-depth reporting for management was a huge business issue. We needed to be able to track and report on individual course and curriculum progress based on our hybrid corporate franchise structure.

THE SOLUTION

Why did Five Guys choose Schoox?

• We looked at 5-6 vendors initially and then narrowed it down to the top 3 vendors in the industry.
• Schoox addressed four of our critical requirements: easily adaptable for our unique hierarchy and organizational structure, mobile delivery of content, out-of-the box reporting that is flexible and fits our needs, and multi-language capability.
• Schoox stood out from the competition as the system was much like a Web 2.0 tool which allowed for rapid development of courses and content.
• Pricing was very reasonable and Schoox allowed us to deliver content any way we wanted.

THE RESULTS

How did Schoox Solve Your Business Challenges?

• Implementation was smooth. We rolled out to 30,000 users globally in less than 30 days without any significant issues.
• There is a tremendous amount of time saving benefits. Management spends less time navigating the reporting system and our employees have more options for completing courses which makes it easier to complete training.
• The system is so easy to use that across the organization admins, franchise owners, and employees can navigate through the system quickly and easily with minimal guidance.
• It has given our employees more freedom and more convenience. They can take training courses on any device and from any location.
• In-house technical support tickets have not increased even as the number of units and users continues to rise. The majority of technical support issues are clerical rather than technical issues.
• The feedback has been positive across the entire organization.

THE SURPRISE

Were there any benefits of Schoox that were unexpected?

• The day to day interaction and turnaround time of customer support has been phenomenal and a pleasant surprise. The Schoox team has been a pleasure to work with and actively work constantly make the system better. Schoox built features based on our feedback which is so rare.
• The ability to see who was compliant and the fun notifications that kept track of our different teams.
• We were able to move away from SCORM which has made it easier for us to deliver training content.
• We now get to say, “Yes, we can do that,” to our users. Our old system was very limited and we were always constrained by its capabilities.