Altitude Trampoline Park

Leap into Workplace Learning at Altitude Trampoline Park

Altitude Trampoline Park (ATP) is an entertainment center perfect for families with young children and active lifestyles. Each park features thousands of square feet of indoor trampolines and other activities, from dodgeball to basketball and air bags, to delight and excite their guests—who are typically children ages three to twelve.

Headquartered in Dallas, the company has 81 locations globally, 76 of which are in the United States. All ATP locations are owned and operated by franchisees, which means there is no real way for the corporate learning and development (L&D) team to mandate training—it’s up to each franchise owner to leverage the tools and content available to them. As ATP continues to open more locations both within the U.S. and internationally, the company is expanding its learning and development offerings in efforts to standardize training, reduce risk, and drive more revenue.

The L&D team at ATP knew it had to make some changes to provide franchises with the tools and resources required to effectively train their teams, and incentivize them to use what’s offered. Gina Elliott, Senior Director of Learning & Development at ATP, and her team decided they need a new learning management solution (LMS) to revamp how training is delivered across each park, and link training activity with the KPIs that matter most so they can demonstrate the impact of learning across the enterprise.

Mobile learning fits the way people actually work

Like their guests, employees at Altitude Trampoline Park spend a lot of time on their feet. A typical employee is more likely to be working around the park at any given time, rather than sitting at a desk. This made ATP’s previous LMS, which lacked a mobile-friendly interface, a poor fit for employees’ learning needs.

As they searched for a replacement, mobile capabilities were among the most important criteria considered by the L&D team. They needed an LMS that’s not only accessible via mobile, but one that offers a native mobile app powerful enough to replace desktop learning for most employees. They also wanted to give general managers, who typically lead training at each location, easy access to reporting and data while on the go.

Schoox is one of the only learning platforms to offer a feature-rich mobile app at no additional cost, making it a perfect fit for ATP. Now, employees and general managers have access to nearly all of Schoox’s capabilities through any iOS or Android device—including tablets.

The Schoox mobile app helped Gina and her team design learning experiences that make sense for ATP’s unique work environment. And since employees can access everything they need through devices they already know how to use, the Schoox mobile app also helps reduce the steep learning curve typically associated with new technology.

Employees jump forward with on-the-job training

Before Schoox, the deskless nature of most jobs at ATP made it difficult to train employees on tasks that required in-person instruction.

With on-the-job training in Schoox, general managers are able to train employees in real-time while moving around the park, offering physical demonstrations and instruction where required. Rather than simulating an assessment online, on-the-job training allows general managers to assess employee skills and performance at the job site. This helps each park ensure all employees have the real-world skills required to perform physical tasks and succeed in their roles, ultimately boosting guest satisfaction. It’s a more effective way to train employees, and is more aligned with ATP’s business needs than a fully digital approach.

Schoox makes it easy to track on-the-job training activity along with any associated online coursework, enabling ATP to create holistic learning paths that are customized to each role. It’s one of the best ways to facilitate blended learning, allowing ATP to cater to a wider variety of learning styles.

Produce better learning outcomes with robust reports

While franchise owners and their employees were top of mind for the L&D team as they searched for a new LMS, they also had one glaring challenge of their own: reporting. They needed an LMS that provides a deeper look into training data, something beyond simple completion rates and assessment scores. “The reporting in our previous LMS wasn’t nearly as comprehensive as we were looking for, especially when you think about broader questions like employee records or impacts on retention”, shares Gina. “Better reporting was a must-have for our team”, she continues.

Report Builder in Schoox now gives the L&D team at ATP the freedom to create custom reports that drill down into the metrics that make a difference—like changes in employee skill levels, progress toward organizational goals, and overall impact on business operations— by individual park or across the whole enterprise. Powerful reporting helps the ATP team determine where knowledge gaps exist and how to best address operational challenges through training.

Reduce risk with digital records

As a recreation center that involves a lot of physical activity, workplace safety and risk mitigation are top priorities at every Altitude Trampoline Park.

Before switching to Schoox, the L&D team at ATP relied on a mix of paper-based and online learning to train employees. But since each park is an independently owned and operated franchise, it was nearly impossible to determine if training was completed, or track any activity associated with it. Since physical records are so discouraged in the insurance world, the company’s search for a new LMS was partly inspired by its legal experts, who advised moving to a cloud-based solution and away from paper-based documentation. One of the biggest benefits of Schoox is the “digital paper trail” it now creates and maintains for ATP.

With Schoox, ATP can confirm training was offered to each employee, knowledge transfers were validated through assessments, and signatures were collected to confirm acknowledgement of park procedures, safety protocols, and other risk considerations specified by each park. This ensures employees are equipped with the safety and compliance information they need.

“There is obviously a level of risk involved in jumping on trampolines, but because we have Schoox and everything is digital, our franchise owners are in a better position to train their team members. And in the case of an incident, everyone is protected”, Gina shares.

Demonstrate the ROI of learning

Numbers don’t lie, and when it comes to enterprise technology, return on investment matters. The business impact features in Schoox dive even deeper into the data available within Schoox by connecting learning activity to specific KPIs that are most important to Altitude Trampoline Park. The number of training completions across a park, for example, might be tied to workplace safety to measure if training reduces the number of incidents.

“We can train all day and night, but ultimately, we need a way to quantify the data”, says Gina. “Now that we’ve built out our metrics, we’ll be able to see how training is translating into membership sales, guest satisfaction, and incident reduction”, she continues.

Business impact also allows Gina to show franchise owners exactly how training is impacting operations at other locations. She’s excited to see guest experience scores already improving across the locations taking advantage of all the resources available in Schoox. As franchise owners share the tangible benefits of improving training efforts across their parks, more locations are beginning to participate.

Franchise owners also report noticeable improvements in employee engagement, turnover rates, and customer satisfaction. Looking forward, Gina and her team plan to utilize Schoox to move toward the goal of increasing memberships and ultimately driving greater revenue at each park.

Interested in learning about how Schoox can help your business reimagine learning and encourage growth? Contact our sales team.