Schoox Quarterly Roundup: Improvements to Onboarding, On-the-Job Training and More

At Schoox, we’re dedicated to helping companies of all sizes accelerate business results by unlocking employee potential, boosting customer retention, and driving revenue through learning. We continually improve the Schoox platform to better serve learners, training managers, and learning and development (L&D) professionals. Here’s a quick look at some of the most important enhancements we made in Q1 2022.

Training Onboarding

The onboarding process to training is one of the most crucial aspects of the new hire journey, which is why it’s so important for employers to get it right. A positive training onboarding experience sets the tone for an employee’s overall impression of a new employer and encourages continued engagement in learning programs.

Enhancements to the onboarding feature include a redesigned onboarding profile for better navigation and a smoother user experience for learners. Time-sensitive information, such as the number of days or weeks remaining to complete a course, is displayed more prominently so learners can quickly determine their top priorities and complete training on time.

Additionally, admins may now set different academy introduction videos for distinct user groups, enabling L&D teams to customize the first impression and academy login experience for learners, managers, and admins. These updates provide greater flexibility to L&D teams to design more effective introductory and onboarding training programs.

Courses and Curricula

At the heart of any L&D program are the courses and curricula created to increase learner knowledge and skill levels. We’ve simplified this process for L&D professionals while amplifying the effectiveness of courses and curricula for learners.

Schoox now enables admins and managers to automatically reassign and reset the progress of courses and curricula for employees who were previously deactivated within the system. The update is especially convenient for businesses employing temporary, seasonal, or rotating workers.

Admins and managers may now elect to make all lectures hidden or visible to only certain groups of learners, as well as configure notifications about employee course completions by individual course, giving managers greater visibility into employee progress on learning goals.

Courses and curricula are only useful if L&D professionals and training managers can confirm their employees learned the necessary information, so we’ve updated exams to allow questions to be separated into different categories, levels, and topics. Arranging exam questions into different sections makes them more manageable and clearer for learners, and it enables training managers to drill down into specific skill sets or subject areas in an organized way.

On-the-Job Training

On-the-job training (like observational checklists or in-person evaluations) reinforces virtual instruction and ensures knowledge retention among learners. Managers can confirm—through direct observation—whether an employee can perform specific job tasks like standardized opening and closing procedures, assembly line processes, or housekeeping rules. These tasks can be configured to require signoff from the trainee, training manager, or both for completion.

In Schoox, on-the-job training (OJT) tasks can be part of a larger course or curriculum, or independent or “standalone” tasks for special training purposes. With our latest update, admins and managers can now reuse standalone OJT tasks in multiple courses or curricula. A new report for standalone and course-connected OJT tasks displays learner progress for each. And learners have a new homepage gadget that allows them to quickly sign off on any open OJT tasks as soon as they log in to their Schoox academy.

These enhancements expand how L&D teams can use OJT tasks to test knowledge retention and skill levels among employees, and provide a more intuitive user experience for all. Furthermore, the new report ensures L&D teams and managers have insights they need to design OJT tasks that truly help their employees learn the skills they need to perform their jobs well.

Academy Settings

Schoox can be customized to reflect any company’s unique organizational structure, preferences, and brand for a custom digital learning environment known as your business’s “academy.” Academies are typically unique to an individual business or unit, and a single company can have multiple academies for distinct brands, departments, geographies, or sectors. New enhancements give admins and managers greater control over their academy-level settings, to impact all users of the system.

Admins and managers may now elect to hide expired course certificates from user profiles, creating a cleaner user interface that focuses on the information learners need. A new custom non-removable field in user profiles allows managers to edit an employee’s birthday on their behalf as employees often leave this field blank.

We also improved the customer experience for handling deactivated and reactivated users, allowing admins and managers to send automated notifications to reactivated users when they can once again access their academy and all the resources within it. Lastly, we improved authentication for deactivated users, so they are now redirected to their Schoox community profile if they try to log in to the academy or access their certificates. The enhancement makes for a smoother user flow for deactivated and reactivated users—a major plus for businesses which rely on seasonal or temporary workers.

Stay tuned for more as we continue to upgrade the features and functionalities of Schoox to meet the evolving L&D needs of enterprises, extended enterprises, and small to midsize businesses.

See these and other Schoox features in action—schedule a demo with us.